Communication

If you are an existing client with an established secure client portal, you may message me through there. You may also contact me via email or phone. Please note, I may not be able to immediately respond due to back-to-back session with clients or attending trainings. In some cases, the entirety of my business hours. I will do my best to respond to all emails and calls within 1-2 business days.

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*If you are in a crisis situation or experiencing an emergency, please do not wait for my reply to your email or phone call to see emergency care. Should you be experiencing an emergency, please contact your local emergency line or 911 or 988 or go to your nearest emergency room.

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Disclosure on email: Megan Hoffman Counseling, PLLC cannot guarantee emails to be secure or error-free, and its confidentiality may be vulnerable to access by unauthorized third parties. Please refrain from communicating any protected health information (PHI) in an email.

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Privacy Policies

Your privacy is very important to me. I have developed this policy in order for you to understand how your information is collected, used, and disclosed. You can find a copy of my Privacy Policies for therapeutic clients only here.

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Use of this website does not constitute a therapeutic relationship and therefore the previous policies do not apply unless and until such relationship is established. For the Privacy Policy for this website, please see here. While I have taken reasonable security safeguards to protect personal information, such as use of encrypted email, I cannot guarantee that any information communicated from your own email or phone is secure.

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Legal Disclosures Required by Mental Health Providers

Rule §681.41 Subsection (e) of the Texas Administrative Code states:

Regardless of setting, a licensee must provide counseling only in the context of a professional relationship. Prior to providing services, a licensee must obtain from an individual a signed informed consent, signed written receipt of information, or in the case of involuntary treatment a copy of the appropriate court order, including the following: (1) fees and arrangements for payment; (2) counseling purposes, goals, and techniques; (3) any restrictions placed on the license by the Council; (4) the limits on confidentiality; (5) any intent of the licensee to use another individual to provide counseling treatment intervention to the client; (6) supervision of the licensee by another licensed health care professional including the name, address, contact information and qualifications of the supervisor; (7) the name, address and telephone number of the Council for the purpose of reporting violations of the Act or this chapter; and the established plan for the custody and control of the client’s mental health records in the event of the licensee’s death or incapacity, or the termination of the licensee’s counseling practice. In Texas, the Council responsible for my license is the Texas Behavioral Health Executive Council, which can be reached at:

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George H.W. Bush State Office Building

1801 Congress Ave., Ste. 7.300

Austin, Texas 78701

Main Line (512) 305-7700

Investigations/Complaints 24-hour, toll-free system (800)821-3205

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Since Megan Hoffman Counseling, PLLC provides therapy services to minors, it is also important to understand that per Rule §681.53 of the Texas Administrative Code Subsections (f) and (g), I am not able to provide an expert opinion or recommendation relating to the conservatorship of or possession of or access to a child, including a child custody evaluation or  parenting facilitation if I have provided therapy services, whether such services are delivered sequentially or simultaneously.

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Intake Paperwork

Megan Hoffman Counseling, PLLC sends all intake paperwork including Informed Consent, Privacy Policies, and Good Faith Estimate through a secure client portal called SimplePractice. Use of this website does not constitute a therapeutic relationship, and therefore such policies outlined in the intake paperwork does not apply until a therapeutic relationship has been established through signed intake paperwork.

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The purpose of the above-mentioned forms is to uphold ethical and legal standards, promote transparency and collaboration, protect the client’s privacy, rights and well-being, and ensure that therapy is a voluntary and informed choice made by the client. Any questions regarding the intake paperwork is highly encouraged to be addressed with the therapist prior and/or during the intake session but can also be addressed throughout the therapeutic process.

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Cancellations, Missed, and Late Appointments

It is important to keep your scheduled appointment and be on time as it has been reserved just for you. If you need to cancel or reschedule your appointment, Megan Hoffman Counseling, PLLC has a 24-hour's advance notice policy. To cancel/reschedule your appointment, you can do so through your client portal, calling or emailing me directly to my contact information listed below. If canceling an appointment with less than 24-hour’s notice or missing your appointment entirely, you will be charged the missed appointment/late cancellation fee (full session fee).

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Megan Hoffman Counseling, PLLC understands situations such as emergencies happen and I will do my best to accommodate these unavoidable circumstances. If you are running late and communicate this to me, there may be times when I can accommodate you, but the session will still end at the scheduled time.

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Additionally, if you no show or late cancel more than 3 scheduled appointments, emergency situations can be included if not communicated appropriately, I reserve the right to terminate services provided by Megan Hoffman Counseling, PLLC. My goal is to provide ethical and personalized care, but this includes your active and consistent participation.

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Disclaimers

Website Disclaimer

The information provided through this website is for informational purposes only. Visiting this website and viewing its information does not constitute a therapist-client relationship.

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Legal Disclaimer

I reserve the right to disclose your personally identifiable data as required by law. This includes but is not limited to when I believe that disclosure is necessary to protect your rights, protect another’s rights, and/or comply with a judicial proceeding, court order or other legal process. Even with these instances, the amount of information shared by the practice will be the minimum required by me/practice from a court official.

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Change to Practice Policies

As times and regulations change, the practice policies will be updated. The information provided in these policies is considered a living document and may be updated or modified periodically, without notice. As a result, I suggest periodic review of this policy. I may provide you additional forms of notice of modifications or updates as appropriate under the circumstances as a courtesy. Your continued use of this site and your client portal after any modification to this policy will constitute your acceptance of such  modification(s).